PalmPay
PalmPay Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PalmPay has 3.2 star rating based on 855 customer reviews. Consumers are mostly neutral.
24% of users would likely recommend PalmPay to a friend or colleague.
- Rating Distribution
Pros: Fast and reliable, Good network service, Nil.
Cons: Naira, Nil, I do not see anything negative in palmpay.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PalmPay has 3.2 star rating based on 855 customer reviews. Consumers are mostly neutral.
24% of users would likely recommend PalmPay to a friend or colleague.
- Rating Distribution
Pros: Fast and reliable, Good network service, Nil.
Cons: Naira, Nil, I do not see anything negative in palmpay.40% of users think that PalmPay should improve its Payments.
43% of users say that they might use PalmPay in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Good to use", "Palmpay is good to use", "I can’t make transfer from my PalmPay account", "Response", "No recommendation yet".
Most users ask PalmPay for the refund as a solution to their issues.
Review authors value the most Reliability and Privacy and Data Security. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top PalmPay Reviews
"I just love the app"
Good evening sir, I made a data transaction it was writing processing and I waited for about 10 minutes it wrote closed, and I was debited, and the person did...
"My money was gone"
Yesterday I sent money to my Palmpay account. When trying to check it this morning, I didn't see any money in my account. I checked and saw my money went to...
Port Harcourt, Rivers State
Palmpay have debited me and I don't receive any money from my Momo PSB and I want palmpay to refund the money back
They money for me on my palmpay I do it transfer to Momo PSB they have debited me on my palmpay and I didn't see any money on my Momo PSB I don't know what to do now I want them to refund my money back I want the money back and I want to use the money for something better kindly palmpay refund the money for me please
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Transaction dispute unresolved
Company fixed the issue and I have been provided with full refund. The beneficiary's account that was initially freeze and money withheld was unfreeze and the beneficiary had access to the money after almost a month. They should report the issue to every concerned authority.
But instead of opay, i mistakely select palmpay. After the transaction the beneficiary did not received the money because the receipt of Transaction indicated palmpay account not opay.
I registered a dispute immediately, however, the beneficiary called me and told me that he uses the same number was for his palmpay account, so he checked his palmpay and found the money drposited there but was frozen because of the dispute i registered earlier.
Ever since then, palmpay has refused to reverse the transaction or unfreeze the beneficiary's account.
I tried to speak with customer agent they claimed the dispute had been resolved but it was all a lie. Later they asked me to write an authorisation letter with my passport and ID to allow the beneficiary to get aacesss to his bank , i did and submit it to this email address ( support @***.com but all prove abortive. The beneficiary also made inquiries and he was told that the money had been reversed back to me.
That is also a lie. Please i need the money
Preferred solution: Full refund
User's recommendation: They should beware of financial institutions like palmpay who can fraudulent and scammers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
Resolved: Jigawa state Hadejia local government
Yes of course. It's very important and very good company for transportation and everything.
My goal is to expand this banking service to become unparalleled in Jigawa State and other states in Nigeria. I want everyone to use PalmPay in Jigawa State. This is my goal.
I want to become a Palmpay agent, but I used to give the user to my agent, and they would open accounts for people and give them ATM cards, and then give them the POS machine and say we have a branch there. I would like to say that we have an office or branch of Palmpay in Jigawa Hadejia because there is no town that has the same population as Hadejia, so there will be a lot of customers and people who need POS machines and banners.
Therefore, we need ATM cards, POS, banners, caps, and shirts. This is it in short.
User's recommendation: Thanks you sir we look your positive response
Visaginas, Utenos Apskritis
Frozen account
I hereby apply for a consent form because my account has been frozen for a weeks now which the dispute as been cancel and my money still on asset not reflecting on balance
Preferred solution: I hereby apply for a consent form because my account has been frozen for a weeks now
Dallas, Texas
Resolved: Make a wrong transaction
Last Sunday, 23rd of November 2025, I made a wrong transaction, Chinemeluem Onuchukwu, so I want to refund it into my account.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dakar, Dakar
Login issue
Please let the company help me so I can log in to my account. It's really disheartening that I cannot access.
Preferred solution: To help me login
User's recommendation: palmpay is reliable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
To rectify the abnormal amount, I should not be denied access to app I've sent the requested things to the email still yet, they can't find anything,
To rectify my account I can't access it; it says abnormal account. If it has been suspended, then a solution should be provided.
I've chatted with customer care, and it has not yet been resolved. The customer care line is not reachable.
Please look into my case and rectify this account; I have needs for it. Grant me access to the app.
Preferred solution: To have access to my app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
Debit issues
Cool,but untill I get a refund I wouldn’t know if I should give higher rate
My father's ATM card was stolen and they use it to withdraw money from the account yesterday 16-11-2025
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
I need assistance on my palmpay app
The app is not Allowing me to go through the picture stage of the app and I can't work on my app with that
User's recommendation: Ok
Norwich, England
Scammer
I have been scammed. Please help me recover my money back.
I didn't know it was a scam. He came in the name of investment; he was asking me to pay so that I could cash out my money.
At the end of the day, I didn't see any money. He kept on demanding more.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
Refund
I sent money to my brother and the account name is the same but the account number is different, meanwhile the number I sent to is not active
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
Ayubaisaiah20@***.com
Sir, I was deducted from my UBA bank #40,000 to my palm pay on
20/11/2025.
The statement said INTERBANK TRANSFER how manage?
- Interbank transfer
- Inaware transaction
Preferred solution: Full refund
User's recommendation: I recommended that my #40,000 should be sent to my PALMPAY ACCOUNT NUMBER 803973**** AYUBA ISAIAH
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kingston, Norfolk Island
Please try and opened my brothers account
My brother account has been frozen four months now and he has fill the necessary information which was ask of him but no response yet please you people should try and open it because this is a sign of bad customer care
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hanoi, Hanoi
Mistaken Transfer Report / Request for Refund Assistance
Dear PalmPay Customer Support Team,
My name is:Ruan Jun
Email address tuanncm147@***.com
Date of transaction: 17/10/2025
Amount transferred: 252000
Transaction reference number / ID: 100033****171615****041864****
Recipient account/wallet: 705876**** Opay Bolarinwa Micheal
I mistakenly transferred money to the wrong person
I kindly request your assistance with:
Verifying the transaction in your system.
Contacting the unintended recipient to facilitate a refund.
Informing me of the result of this issue as soon as possible.
Sincerely,
Ruan Jun
18/10/2025
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
To complaint for a transaction
This time around you have bring and update into the palmpay app for airtime top up but honestly we are not enjoying the futures, Because it use to save numbers, we just be seeing and automatically airtime top up to a customer that we are not the who send it. What I want here if there is any way out please you should remove it from the place and leave it the way it is before. If not I will definitely stop using the palmpay app.
Kingston, Norfolk Island
Scammers
I was scammed and I want my money back please if you can help me I will be so happy and I know you guys can help me get my money back
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