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Contact PalmPay Customer Service

How to Reach a Person at PalmPay

Verified Contact Information
  • +2 341 888 6888

Customer Service:

  • +234 201 888 6888
Send Message

Customer Service:

support@palmpay.co
support@palmpay.com

Business Customer Service:

palmpay-business@palmpay-inc.com

Legal:

dpo@palmpay-inc.com

PalmPay Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular PalmPay Phone Number
+2 341 888 6888
Average Hold Time
Less than 1 minute
Most Popular PalmPay Email Address
support@palmpay.com
PalmPay Live Agent Availability
54% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
PalmPay Customer Service Rating
3.3 out of 5
View full overview
PissedConsumer Club

Contact Information

PalmPay Website:

PalmPay Help Center:

Corporate Office Address:

PalmPay Limited
64 Opebi Road, Opebi
Ikeja, Lagos 101233
Nigeria

How Customers Rate PalmPay Support?

3.3 / 5
Needs improvement

Based on 28.1K calls to PalmPay customer support through PissedConsumer.com and 31 survey responses.

Total Calls
28.1K
Issues Resolved
12%

Why Customers Call PalmPay?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 25%
  • Account 24%
  • Payments and Charges 19%
  • Product/ Service 16%
  • Request for Information 5%
  • Shipping and Delivery 4%
  • Refund 2%
  • Cards 1%
  • Activation/ Cancellation <1%
  • Return/ Replace <1%
  • Website/ Application <1%
  • Staff <1%
  • Fraud & Security Issues <1%
  • Phone & Devices <1%
  • Employment <1%
  • Payments & Transfers <1%
  • Streaming Services <1%

Customer Inquiries & Issues

25%
  • "Sending money to the wrong person"
  • "My data refused to show"
  • "incomplete pin for Waec result"

Account

24%
  • "Someone mistakenly sent money to another account number"
  • "Forgot password longing"
  • "I want to unlock my phone"

Payments and Charges

19%
  • "Wrong payment"
  • "Pending transaction"
  • "Urgent fraud/scam report"

Product/ Service

16%
  • "Complain"
  • "I have a problem with my account"
  • "Money not seen since 8 working days"

Request for Information

5%
  • "I need your assistance"
  • "Urgent matter concerning my account."
  • "Please, help I sent money to wrong account"

Shipping and Delivery

4%
  • "Money not received"
  • "Transfer successful cash not received"
  • "I transferred money to my bank I did not receive the money"

Refund

2%
  • "You guys collected my 1 thousand for healthcare pls I need the money back"
  • "I want to refund the loan"
  • "Refund of my 2 days pending transaction"

Cards

1%
  • "I need my card , i have been expecting it since 3 weeks now"
  • "I have been expecting my card since 3 weeks now. I ve not gotten if"
  • "I have an issue in link my SIM card with my nin and Bvn"

Activation/ Cancellation

<1%
  • "Cancellation of airtime auto renewal"
  • "Cancle auto Renewal for data"
  • "Re-activation of dormant account"

Return/ Replace

<1%
  • "I want to change my name in the account"
  • "To change number"
  • "Incorrect password"

Website/ Application

<1%
  • "I transfer money to my sister ,her name was on the app but it's not her phone number, how can I get it back"
  • "i need palmpay to allow my app to loan me money"
  • "Unable to download my app on my new phone"

Staff

<1%
  • "I need their service"
  • "Unfair customer service"
  • "I'm unable to borrow money so I was ask to call the customer service"

Fraud & Security Issues

<1%
  • "Fraud"
  • "Scam"
  • "Scammed"

Phone & Devices

<1%
  • "LOst phone"

Employment

<1%
  • "I payoff my loan u deducted it from my account but did not show"
  • "Palmpay keep calling me on phone to pay off my debt and the are not showing me how much am owing them"
  • "They are calling me I should pay off my loan and I never borrow any money"

Payments & Transfers

<1%
  • "Money transfer"
  • "Transfer money"
  • "Funds"

Streaming Services

<1%
  • "Successful dstv billing not delivered to dstv"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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