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Contact PalmPay Customer Service

PalmPay Phone Numbers and Emails

Customer Service:

  • +2 341 888 6888

PalmPay Email:

support@palmpay.com
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PalmPay Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • PalmPay Customer Service is rated at 3.1 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    68% phone 32% email
  • The best phone number to call PalmPay is 23418886888. 54% of customers managed to speak with a real person.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday.

  • Be prepared for the call as PalmPay may ask you for the following information to identify you as a customer: first and last name, phone number or email.

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PissedConsumer Club

Contact Information

PalmPay Website:

PalmPay Help Center:

Corporate Office Address:

PalmPay Limited
20 Opebi Road
Lagos, Lagos
Nigeria

PalmPay Customer Service Reviews

3.1 / 5
Average
Guest-6386504
I can't make transfer with my palmpay app because the security code has not been sent to me via sms

Palmpay customer service are having nonchalant behaviour.
It takes them days to reply to a customer mails.
Their services is below poor.

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Aba G
I can’t access my money
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Palmpay requested that I should use the spend and save of which I did, now to to even access my spend and save account is a hard nut to crack not to talk of withdrawing it. All thats showing is failed with status code 403 with no proper information. To make everything worse the customer service is somewhat poor.

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Nithya Dtc
Poor customer service/representative

Palmpay are not realistic in their offers most especially in the loan application. Interest charging on loan is extremely too high and no benefit for their committed customers.

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Simon E Kfw
I want my funds back.

I did two transactions on two different dates. 24/10/2024 rate at #1,508 and 31/10/2024 rate at #305.

I did all this from my tellerone to a palmpay account but the palmpay receiver didn't receive it till date. It's very ANNOYING.

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How Good is PalmPay's Customer Service?

Rodolfo Tle
Rodolfo Tle
Feels Disappointed | Nov 25, 2024

The attendant are very rude! And act unprofessional.

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Alysen Xzk
Alysen Xzk
Feels Satisfied | Nov 17, 2024

I have never seen an online banking app which is so reliable

Read full quote
Oris Yxd
Oris Yxd
Feels Disappointed | Nov 09, 2024

Thea really did what pan me right now I borrow me before but I paid back already so why can’t I borrow another one again

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Timilehin A Dfn
Timilehin A Dfn
Feels Disappointed | Nov 05, 2024

Distasteful

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Okoro J Rhm
Okoro J Rhm
Feels Disappointed | Oct 24, 2024

Good but they disappointed me

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Makuachukwu okechukwu I
Makuachukwu okechukwu I
Feels Disappointed | Oct 23, 2024

Palm should call me

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Summary of PalmPay Customer Service Calls

18.4K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PalmPay?

Account Question:

  • “Someone send me money and is not reflecting in my account”
  • “My account is not functioning again”
  • “My account is showing invalid account if I try to fund it”

Payments and Charges Question:

  • “Paid money into a wrong Palm pay account want to press chargeback”
  • “Wrong payment”
  • “My money was deducted #12500 when am trying to use card no POS machine”

Product/ Service Question:

  • “To complain”
  • “I can’t get a loan and it has passed 15 days already”
  • “My pos is working since last week”

Request for Information Question:

  • “I need help on my app”
  • “I want to speak to. Customer care urgently”
  • “How to get my applied atm card”

Shipping and Delivery Question:

  • “Sent money to someone and it was successful Receiver didn’t get the money”
  • “I sent money to someone and it was successful but receiver didn’t get the money”
  • “The reciever didn’t get the money”

Refund Question:

  • “I need my savings valentine money back”
  • “I need a refund”
  • “For not getting refunded after successful transaction”

Cards Question:

  • “I bought card haven’t gotten card it’s showing processing since last two days”
  • “For my pin reset”
  • “I order for card for my friend and we have not get it”

Return/ Replace Question:

  • “Change of phone number”
  • “I want to get my full name changed”
  • “I won't to change palmpay account name”

Staff Question:

  • “About the service”
  • “Frude”
  • “Poor service conditions, I was debited no refund with now”

Activation/ Cancellation Question:

  • “Reactivation of my account”
  • “I want to cancel all the request I made for refunds”
  • “I want to diactivated my account”

Website/ Application Question:

  • “Someone is using my number for this App without my consent”
  • “Installment loan to get unfreeze”
  • “I was Frozen on my installment loan after repayment without any delay or outstanding payment, pleas can I know why?”

Employment Question:

  • “I need my bvn number to enable me open my salary account”
  • “I want to know if palmpay office in opebi opens on Saturday”
  • “Do palmpay offered free hunbrellar, table and pos”

Other Question:

  • “Mistakenly sent money to wrong person”
  • “Wrong transfer”
  • “Identity theft”

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