Contact PalmPay Customer Service
PalmPay Phone Numbers and Emails
Customer Service:
-
+2 341 888 6888
PalmPay Email:
PalmPay Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PalmPay Customer Service is rated at 3.2 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call PalmPay is 23418886888. 54% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday.
Be prepared for the call as PalmPay may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PalmPay Customer Service is rated at 3.2 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call PalmPay is 23418886888. 54% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday.
Be prepared for the call as PalmPay may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call PalmPay mainly because of account, product/ service, payments and charges.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact PalmPay is support@palmpay.com.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
PalmPay Website:
PalmPay Help Center:
Corporate Office Address:
PalmPay Customer Service Reviews
You guys really need to do better.
'Cause your customer service is poor.
I don't know, but you guys should refund my money back, please.
How Good is PalmPay's Customer Service?
Summary of PalmPay Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call PalmPay?
Account Question:
- “My money was removed from my account”
- “I can't assess my account”
- “My account is showing abnormal”
Payments and Charges Question:
- “I bought data was debit but not gotting”
- “Incomplete transaction”
- “I don't know my stand after chargeback.”
Product/ Service Question:
- “Because the palmpay sorry you can't borrow the loan now please make more transaction and maintain good repayment behaviour and try again in 15 days or contact our customer services why”
- “I am not seeing alert”
- “Loan”
Request for Information Question:
- “To make enquiry about the debt I'm owing”
- “To confirm my identity on pampay”
- “About my account”
Shipping and Delivery Question:
- “I submitted my court order since on the 4th of December 2025 but I have not received any response from you.”
- “Not received alerts on my account”
- “I have not received the ATM CARD i ordered”
Refund Question:
- “I want them to refund”
- “Refund”
- “I mistakenly send 30k to someone and the person is refusing to refund it”
Cards Question:
- “Loss ATM card”
- “The card I paid for I have not received after 3 weeks”
- “Solution to an issue cards to customer but refuse to resend the code !”
Return/ Replace Question:
- “I want to change my NIN number and my date of birth”
- “To change my phone number”
- “Change of ATM Card delivery address”
Activation/ Cancellation Question:
- “Cancellation of erroneous dispute”
- “To cancel auto renew”
- “I want to deactivate auto data renewal”
Website/ Application Question:
- “My palmpay app Haven't been opening and I want to withdraw”
- “I bought data from Palmpay app and it's still pending till now, Palmpay is yet to refund my money”
- “My palmpay app is not open seen yesterday night”
Staff Question:
- “Services”
- “Asking why their adding service charge”
- “I am not owning Felix Service but deducted my 2000 naira I don’t know why”
Employment Question:
- “To pay off my loan”
- “I need my bvn number to enable me open my salary account”
- “I want to know if palmpay office in opebi opens on Saturday”
Other Question:
- “Processing airtime bought for long now”
- “Non-receival of transferred money”
- “Fgg”
Compare PalmPay Customer Service To
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