Skip to content

Contact PalmPay Customer Service

How to Reach a Person at PalmPay

Verified Contact Information
  • +2 341 888 6888

Customer Service:

  • +234 201 888 6888
Send Message

Business Customer Service:

palmpay-business@palmpay-inc.com

Customer Service:

support@palmpay.co
support@palmpay.com

Legal:

dpo@palmpay-inc.com

PalmPay Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular PalmPay Phone Number
+2 341 888 6888
Average Hold Time
Less than 1 minute
Most Popular PalmPay Email Address
support@palmpay.com
PalmPay Live Agent Availability
54% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
PalmPay Customer Service Rating
3.3 out of 5
View full overview
PissedConsumer Club

Contact Information

PalmPay Website:

PalmPay Help Center:

Corporate Office Address:

PalmPay Limited
64 Opebi Road, Opebi
Ikeja, Lagos 101233
Nigeria

How Customers Rate PalmPay Support?

3.3 / 5
Needs improvement

Based on 27.5K calls to PalmPay customer support through PissedConsumer.com and 31 survey responses.

Total Calls
27.5K
Issues Resolved
12%

Why Customers Call PalmPay?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 26%
  • Account 24%
  • Payments and Charges 19%
  • Product/ Service 16%
  • Request for Information 5%
  • Shipping and Delivery 4%
  • Refund 2%
  • Cards 1%
  • Activation/ Cancellation <1%
  • Return/ Replace <1%
  • Website/ Application <1%
  • Staff <1%
  • Employment <1%

Customer Inquiries & Issues

26%
  • "I have sent a money last night and it's still showing processing"
  • "Money transferred has not entered or received"
  • "Letter of non indebtedness"

Account

24%
  • "Block account"
  • "Forgot my access code"
  • "Forgot password"

Payments and Charges

19%
  • "Transaction issues"
  • "My money was deducted"
  • "I have paid my loan but the loan is still showing"

Product/ Service

16%
  • "Complaints"
  • "Loan repayment"
  • "Loan issue"

Request for Information

5%
  • "My facial recognition scan is not scanning my face"
  • "I want too speak too customer service"
  • "Why i want to speaks we customs care"

Shipping and Delivery

4%
  • "I couldn't get the money transferred"
  • "The reciver didn't get the money"
  • "I made transfer yesterday but not received"

Refund

2%
  • "no refund of money"
  • "I need an urgent refund of 6000 naira"
  • "I need my money back"

Cards

1%
  • "To seek how my PIN can be reset"
  • "I bought card for prepay meter but they didn't send me the token"
  • "Card withdrawal was debited but not received on POS machine"

Activation/ Cancellation

<1%
  • "Cancel flexi"
  • "I don't want auto renewal data without my request"
  • "Constantly renewing data to a number I don't know"

Return/ Replace

<1%
  • "I want to change my bank login pin"
  • "I want to change my bank pin login"
  • "Change of number"

Website/ Application

<1%
  • "Installment"
  • "To hear from them why they rejected my application"
  • "I deleted my palmpay app by mistake I will like to sign in again pls help"

Staff

<1%
  • "Unfair customer service"
  • "I'm unable to borrow money so I was ask to call the customer service"
  • "I want to borrow money an is breing contect customer service"

Employment

<1%
  • "I payoff my loan u deducted it from my account but did not show"
  • "Palmpay keep calling me on phone to pay off my debt and the are not showing me how much am owing them"
  • "They are calling me I should pay off my loan and I never borrow any money"

Compare PalmPay Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Opay
stars-rating-fill
2.9 out of 5

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about PalmPay? What happened? What can we help you with?
Submit review Don't show this popup